Help

• User's Guides
• Registration Help for Students
• System Requirements
• Plug-Ins
• Instructor Training
• Still Need Help?

User's Guides

View and print instructions for using MySkillsLab by clicking the links below. You will need Adobe Acrobat Reader (a free program you can install) in order to view the guides.

MySkillsLab Guide (PDF, 1.1 Mb)
MySkillsLab CourseCompass Instructor's Guide (PDF, 405 Kb)
MySkillsLab CourseCompass Student Guide (PDF, 1.4 Mb)

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Registration Help for Students

Students, download one of our "How to" files for detailed instructions on how to register for MySkillsLab. Instructors, you can download these to hand out or show on the first day of class.

MySkillsLab	Word doc | PowerPoint (2.2 Mb)
MySkillsLab CourseCompass	Word doc | PowerPoint (1.6 Mb)
MySkillsLab Blackboard	PDF
MySkillsLab WebCT	PDF

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System Requirements

MySkillsLab

To work in MySkillsLab, your computer must meet at least the 56 Kps (kilobits per second) connection speed.

The following operating systems and browsers are supported.

* Features and functionality new to this website edition were tested with and support these browsers.

AOL or CompuServe

If you are using a proprietary browser such as AOL or CompuServe, you may use that browser to connect to the Internet. To view website content and features, however, you must then use one of the browsers listed above.

Cookies and JavaScript options

MySkillsLab may use both cookies and JavaScript technology. (Cookies provide a way for the Web site to identify users and keep track of their preferences.) Both of these features must be turned on in your browser and are usually enabled by default. See your browser Help for instructions on how to view or change these browser options.

Popup windows

Some features of this website display in a popup browser window. If you are using a browser that offers popup control or are running an add-on program to control popups, you may need to take steps to use such features. The steps to take depend on the browser or add-on program you are using.

Additional software

Depending on the content at your site, you may also need to download one or more free plug-ins (such as Adobe ® Reader ® , Macromedia ® Flash ™ , or Macromedia Shockwave ® ) You can use the Browser Tuneup to check whether a plug-in is installed. If it not, or you need to upgrade your version, you can follow links to download it.

MySkillsLab CourseCompass

CourseCompass is tested with and supports the following operating systems and browser configurations.

Notes:

* AOL users: You cannot view CourseCompass using the AOL browser. You can, however, use AOL as your Internet Service Provider to access the Internet, then open either the Internet Explorer or Netscape Navigator browser within AOL to access CourseCompass.

** You cannot view TestGen tests on Macintosh 9.2. For more specific requirements for TestGen view TestGen Plug-in system requirements.

Cookies and JavaScript options

MySkillsLab CourseCompass uses both cookies and JavaScript technology. (Cookies provide a way for the Web site to identify users and keep track of their preferences.) Both of these features must be turned on in your browser and are usually enabled by default. See your browser Help for instructions on how to view or change these browser options.

Popup windows

Some features of this website display in a popup browser window. If you are using a browser that offers popup control or are running an add-on program to control popups, you may need to take steps to use such features. The steps to take depend on the browser or add-on program you are using.

Additional software

Depending on the content at your site, you may also need to download one or more free plug-ins (such as Adobe ® Reader ® , Macromedia ® Flash ™ , or Macromedia Shockwave ® ) You can use the Browser Tuneup to check whether a plug-in is installed. If it not, or you need to upgrade your version, you can follow links to download it.

MySkillsLab BlackBoard/WebCT

Please log into the Blackboard or WebCT service hosted at your school and find the system requirements listed for your version of the platform software.

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Plug-Ins

The Browser Tuneup utility will tell you whether or not media players and plugin programs are present on your computer and, when they are present, whether they are up to date.

To check and update media programs or plugins

1. Click this Browser Tuneup link to open and work with the Browser Tuneup.
2. In the list of plug-in programs in the center of the Browser Tuneup window, check which plug-ins are currently installed.
3. For a plug-in that you need but which is not installed, click the Get It button to download the latest version. In some cases, you may need to register for the player or plugin, and you may need to restart your computer when you finish the download and installation.
4. For a plug-in that is installed, click the Test It button to verify that it functions properly. If it does not, follow the on-screen instructions to download a new version.
5. When you finish installing the players or plugins your website requires, close the Browser Tuneup, restart your browser, then return to MySkillsLab.

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Instructor Training

Register for the version of MySkillsLab that best fits your teaching needs: MySkillsLab, MySkillsLab CourseCompass, or MySkillsLab Blackboard/WebCT.

Instructors, get started with MySkillsLab quickly and easily with help from an Allyn & Bacon/Longman Technology Sales Specialist. Whether you prefer one-on-one instruction or a departmental workshop involving all faculty and adjuncts planning to use MySkillsLab, our Technology Sales Specialists will show you how to integrate Allyn & Bacon/Longman technology resources into the classroom in all of the following ways:

• Get the most out of MySkillsLab
  • Use Grade Tracker to follow students' practice tests and other online work, or
  • Encourage students to track their own self-study
• Customize your MySkillsLab CourseCompass course
  • Add your own original materials
  • Manage your course using the various tools such as gradebook, online testing, communication tools, and course statistics within MySkillsLab
  • Add your own tests and quizzes to MySkillsLab
  • Post class announcements
• Incorporate PowerPoint into your lectures
• Get your students registered and navigating within MySkillsLabl at the start of classes.

Hundreds of institutions have taken advantage of the Allyn & Bacon/Longman Technology Training Program. To schedule your training event, contact your local Publisher's Representative, or email TechTraining@ablongman.com . Please include your full name, school name and zip code, and phone number in your email.

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Still Need Help?

Contact Product Support

Pearson's Product Support website contains the latest information for all Pearson products. Visit http://247.ablongman.com.

Note: To ensure that you receive emails from Product Support, please add the product.support@pearsoned.com email address to your email program's address book or spam filtering software's “approved sender” list. The product.support@pearsoned.com email address is only used for outbound email from the Pearson Education Product Support Team

Complete Online form

If you are experiencing a problem or need a specific answer, fill out the Product Support Form to communicate your issue or request.

Use Live Chat service

A browser-based Live Chat service is available on the Product Support site. After completing a short form (that requests you provide your name, email address, telephone number, and state or province of resident), you can have real-time answers from a Product Support expert.

Call Toll-free (US and Canada )

Call 1-800-677-6337 to reach Product Support staff who can troubleshoot your technical issue.

Contact Your Sales Representative

Instructors, if you would like to try MySkillsLab or learn more about it, please contact your Longman sales representative.

Other Questions?

If you have other questions about MySkillsLab that are not answered on our Web site, please send us an email at MySkillsLab@ablongman.com.

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